Service
Delivery Experience Management
Transparent deliveries, happier customers.
Gain control of your customer's delivery experience.
DXM keeps you connected with your customers, no matter which carriers you ship with. Our delivery experience management tool allows you and your customers to track delivery flows in real time. If there is a delay, you can send a direct notification. Everyone benefits from more transparent deliveries, from basket to door.
How DXM supports your business:
Real-time delivery tracking
Get a detailed overview of all shipments en route to the customer. Customers can also follow deliveries via your new hosted tracking site.
More efficiency for deliveries
Better delivery experience management can reduce handling fees and returns, which ultimately boosts your ROI.
Fast, direct customer contact
Automated email and text messages alert your customers to problems or delays – with custom messaging that’s always on brand.
Less stress for customer service
DXM means your customer service only needs to consult one tool for all carriers. They also enjoy fewer WISMO (where is my order) cases.
Delivery Experience Management helps you to...
Improve delivery performance
Reduce your delivery costs
Increase customer happiness and return rates
Cut down on WISMO cases and free up customer service
Increase upsell opportunities through targeted offers
Features
Customer order tracking
Your customers can track their orders directly on your tracking page, and receive notifications in the event of delays. Customize the page with your own branding. The look and feel is up to you.
Real-time delivery tracking
Heatmap
“It's fantastic to see that our WISMO cases have decreased by as much as 40%. We now have full control over all deliveries, including dropshipping.”
Erik Hallgren
Logistics Manager GardenStore
“Taking control of the delivery experience has never been easier.”
David Måsegård
Platschef, Royal Design Group Holding
FAQs about Delivery Experience Management
How quickly can we get started?
Which carriers are included?
How is DXM linked to the Logtrade Delivery Management System (TA System)?
How long does it take to start using the system?
What technical equipment do I need?
How many users can we have?
Who do we contact for support?
What support is included?
What does it take to connect DXM to my TA system?
Are there different DXM packages and what do they include?
Which e-commerce platforms does order tracking work with?
Do I need to have an online shop to use DXM?
Have questions or need support? Contact us.
Logtrade Sales
Logtrade Sales
sales@logtrade.se
Logtrade Support
Logtrade Support
support@logtrade.se