Transparent deliveries, happier customers.
DXM keeps you connected with your customers, no matter which carriers you ship with. Our delivery experience management tool allows you and your customers to track delivery flows in real time. If there is a delay, you can send a direct notification. Everyone benefits from more transparent deliveries, from basket to door.
Get a detailed overview of all shipments en route to the customer. Customers can also follow deliveries via your new hosted tracking site.
Better delivery experience management can reduce handling fees and returns, which ultimately boosts your ROI.
Automated email and text messages alert your customers to problems or delays – with custom messaging that’s always on brand.
DXM means your customer service only needs to consult one tool for all carriers. They also enjoy fewer WISMO (where is my order) cases.
Improve delivery performance
Reduce your delivery costs
Increase customer happiness and return rates
Cut down on WISMO cases and free up customer service
Increase upsell opportunities through targeted offers
Your customers can track their orders directly on your tracking page, and receive notifications in the event of delays. Customize the page with your own branding. The look and feel is up to you.
Logistics Manager GardenStore
Platschef, Royal Design Group Holding